Help

To access our HELP DESK, please click the HELP button in the lower left of the page (or the ? button on mobile).  You can also see a quick view of some of the most popular help topics below.  If there's a question not answered by our HELP DESK, please feel free to contact us and we'll get back to you as soon as we can.

ADD TO AN ORDER:

Adding items to an order that you've already submitted (but hasn't shipped yet) is easy! Just place a new order for the items you want to add, and in the comments tell us that you want to combine the orders and get refunded any extra shipping charges. No problemo! If your original order shows as shipped, but it's before 3:30pm EST, we may still be able to combine your orders if your shipment didn't go out with our first pickup.

SHIPPING:

Same Day Shipping: We do our absolute best to ship same day on all orders received before 3:30 pm EST, Monday-Friday (except on Postal holidays), and 12 Noon on Saturdays (except UPS which has no pickup on Saturdays). If we could ship Sundays, we would!

We ship out of Asheville, North Carolina to virtually any address in the world. We offer USPS and UPS for shipping. Please note the following shipping times:

  • First Class: 2-7 days (average 3-5 days)
  • Priority Mail: 2-7 days guaranteed* (average 2-3 days)
  • Express Mail: 1-2 days guaranteed* (average 1 day)
  • UPS Next Day Saver: Next day guaranteed by 4:30pm (No PO box or Saturday ship out or delivery)
  • UPS Next Day: Next day guaranteed by Noon (No PO box or Saturday ship out or delivery)

*The above shipping times do not include the day it is shipped, Sundays, or Postal holidays. If your shipment takes longer than the guaranteed shipping times above, please let us know and we will refund your shipping in full. Guaranteed delivery is only for the continental United States.

Our Priority and Express shipping prices are flat rate and assume we are able to fit your order into a flat rate shipping container, which is usually the case. If your order is very large or bulky, we may be unable to fit the entire order into a single flat rate container, and may ship the remaining items separately via the most economical shipping method.

2017 Postal Holidays & Store Closures dates:

Moday, January 2 - New Year's Day (observed)
Monday, January 16 - Martin Luther King Jr's Birthday
Monday, February 20 - Washington's Birthday
Monday, May 29 - Memorial Day
Tuesday, July 4 - Independence Day
Monday, September 4 - Labor Day
Monday, October 9 - Columbus Day
Friday, November 10 - Veteran's Day (observed)
Thursday, November 23 - Thanksgiving Day
Monday, December 25 - Christmas Day

We are closed on the above dates and will not be shipping orders received or outstanding. Orders will be processed and shipped out the next postal service day. If changes need to be made to an order, or if you urgently need to contact us for some reason, please use our Contact Us page to send us your inquiry and we will get back to you before your order is set to be processed.

SATISFACTION GUARANTEE:

We want you to be completely happy with every single order. If for any reason you're not, please let us know and we'll take care of you!

PRIVACY, SECURITY & DISCRETION:

Mood & Mind is committed to providing the highest levels of data security and privacy for our customers. We're proud to be verified PCI COMPLIANT by TRUSTWAVE, the web's foremost payment security monitoring company. PCI Compliance means that our online payment system meets high industry security standards.

  • WE NEVER SEE OR STORE YOUR PAYMENT INFORMATION! Your credit card information is passed by a secure socket layer (SSL) directly to our bank vault  secure credit card processor where it is stored for your future convenience.
  • PRIVACY: Mood & Mind will never share your personal information with any other companies.
  • DISCRETION: Shipments from Mood & Mind will always be in plain packaging, with the return address as "M & M". 

INTERNATIONAL ORDERS:

Customers with shipping addresses outside of the United States should be aware that shipping times can be delayed by up to 30 days from inspections by the Customs of the destination country. If the shipment is destroyed or returned by Customs for any reason, Mood & Mind LLC will not be responsible for the loss or the cost to reship, and any expense or loss resulting from actions from Customs, including tariffs or duty, shall be the sole responsibility of the customer. International shipments that do not arrive successfully will be assumed to be detained or destroyed by Customs, and it will be the discretion of Mood & Mind LLC to replace such orders. It is the full responsibility of the purchaser to ensure that the products ordered are legal for import to their country, and Mood & Mind LLC cannot be held responsible for any outcomes resulting from the customer importing goods restricted in their country.

RETURNS:

We're always happy to accept returns on unopened, damaged, or defective items. Items must be returned for a refund or replacement, and defective or damaged items will not be replaced or refunded if they are thrown away and not returned for inspection. Please use our contact form to initiate the return process. Be sure to include your full name and order number. 

 

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