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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Everything Else
- Shipping & Delivery
- We ship within the United States via the US
Postal Service and offer their Priority (2-5 days) and Express (1-2 days)
shipping options (these times are not guaranteed). For international orders
we offer US Postal Service International First Class, Global Priority, and
Global Express shipping, as well as UPS International.
Orders are normally shipped the following business day that they are placed.
FREE SHIPPING via US Postal Priority is available on orders of $75.00 or more (before shipping). Free shipping is available only for orders shipped to destinations within the United States. - Privacy & Security
- Any information you submit to us is transferred
through our 128 bit encrypted SLL Secured Server. Our credit card transactions
are handled by Authorize.net, the most widely used and trusted payment processor
on the Web.
We've taken every measure to protect your personal information so that you can shop with the utmost confidence.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use email addresses to send our customers special promotions or product information. - Returns & Replacements
- We want you to be 100% satisfied with your purchase
from Mood & Mind. If you are not completely satisfied with your purchase
we will offer you a full refund or exchange in the amount of the original
purchase price within 30 days of the original order. No returns or exchanges
accepted after 30 days. Any items that are not in resaleable condition such
as opened consumable items or media (cds, dvds) can only be returned if defective.
We are unable to offer a refund of the original shipping costs. Refunds will be issued to the original credit card used for the order only. Items received as gifts can be returned for merchandise credit towards a future purchase.
- Ordering
- We offer the option to order with a registered personal account or as a non-registered guest for your convenience. If your order contains a back-ordered item, the entire order will wait to ship unless shipping to multiple addresses is used during checkout to split the order up. We welcome international orders, but please be aware that delivery may be delayed due to inspection by Customs. Orders can be cancelled or changed by emailing us as long as we receive the email in time before your order ships.
Payment, Pricing & Promotions- We accept payment from all major credit cards, Paypal, and check/money order. Our prices are subject to change at any time. Our "Get Happy" promotion is limited to one free item per order with a cart subtotal at checkout of $39.00 or more which includes the cost of the free item. The cost of the qualifying item will be discounted during checkout if all of the requirements are met.
- Viewing Orders
- You can view the status of your order at any time when logged into your account at the web site, so if you're wanting this option, we recommend ordering under a registered account.
- Everything Else
- Any other questions or concerns? Just email us, and we'll get back to you pronto!
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